Privacy Policy

This Privacy Policy are effective as of November 24, 2023.

Your Privacy Matters to Us

At Cross Check, we are committed to safeguarding your privacy. This notice explains our online information practices and your choices regarding the collection and use of your information.

If you do not agree to our use of your personal data in line with this policy, please do not use the Cross Check Services.

Scope of this Privacy Policy

This Privacy Policy applies to information collected by Cross Check through your use of our software and services, including our website and any features available on the Cross Check platform. This policy is part of and governed by our Terms of Use. Definitions not provided here are outlined in our Terms of Use.

What Information We Collect

1. Personally Identifiable Information:

This is information that identifies you or can be used to identify or contact you. When you use Cross Check, we may collect details such as your name, IP address, company name, job title, physical address, email address, telephone number, and billing and credit card information.

2. Non-Personally Identifiable Information:

This refers to information that, on its own, cannot be used to identify or contact you. It may include demographic details like age, profession, industry, gender, location, as well as IP addresses, browser types, domain names, and statistical data regarding your use of the Cross Check Service. In certain contexts, non-personally identifiable information might be linked with other data to create personally identifiable information. However, when used alone or with other non-personally identifiable information (like account preferences), it does not identify you individually.

Why We Need Your Personal Data

At Cross Check, we prioritize your privacy and handle your personal data with utmost care. We never sell any data, including your personal data. Our collection and processing of personal data are strictly in accordance with applicable data protection and privacy laws. When you register with us, we seek your explicit consent to process your data, providing us with the legal basis required under law. You have the full right to withdraw this consent at any time.

1. Automatically Collected Information:

As you use our Services, we automatically collect certain types of information:

  • Service Usage: We track how you use our Services, such as the features and tools you engage with, the tasks and projects you work on, and your interaction patterns within the Services. We also gather data on your collaborations and communications within the Services.
  • Device and Connection Information: We collect details about the devices you use to access our Services, including the type of device, its operating system, browser type, IP address, and other relevant connection data. We use this information to enhance your service experience.
  • Cookies and Tracking Technologies: Cross Check and our third-party partners use cookies and other tracking technologies for functionality and user recognition across various services and devices. See our Cookies and Tracking policy for options to control or opt out of these technologies.
  • Log Files: Our Internet log files collect non-personal information like IP addresses, browser types, and other statistical data. We link this data to your personal information for personalized experiences and overall service evaluation.

2. Information from Other Sources:

We also receive information about you from various sources:

  • Other Users: Other Service users might provide information about you when they submit content through our Services or invite you to join Cross Check.
  • Other Users: Other Service users might provide information about you when they submit content through our Services or invite you to join Cross Check.
  • Third-Party Partners: We obtain information from partners about your engagement with our Services and related advertisements.

Your Rights and Data Management at Cross Check

1. Understanding Your Rights

  • Opt-out: At any time, you can opt-out of (i) direct marketing communications; (ii) automated decision-making and profiling; (iii) our collection of sensitive personal data; or (iv) any new processing of your personal data beyond the initial purposes. Note that opting out may affect your use of some platform features.
  • Access: You have the right to access the data we hold about you. This can be done by exporting your team’s data (if you’re an admin) or contacting us directly for your personal data.
  • Amend: If your personal data is incorrect or incomplete, you can contact us to make the necessary updates or corrections.
  • Data Portability: You have the flexibility to transfer your data to other service providers as you wish.
  • Erase and Forget: In certain situations, like when the data we hold is no longer relevant or is incorrect, you can request that we erase your data.

For any inquiries or requests related to your personal data and its use, contact us at

2. Data Transfer and Storage

  • Your personal data, collected by Cross Check, may be transferred to, stored at, and processed in countries outside of your residence, including the United States. These regions may have different data protection laws. By using our platform, you agree to this transfer, storage, and processing, as per our Data Protection Addendum. We take necessary steps to ensure your data is securely managed in line with our policy. Except as stated in our Data Protection Addendum, we do not transfer your project and task data to third parties, except for analytics, error tracking, and marketing purposes.

3. Data Retention

Your personal data is retained only as long as necessary for the use of our Site/Applications and provision of our Services, unless a longer retention period is mandated or allowed by law. This may include retention for regulatory purposes.

Utilization of Collected Information at Cross Check

1. Purpose of Data Collection:

The information we collect at Cross Check is used for various purposes:

  • To enhance your overall experience with our services.
  • To gain insights into how our services are used, aiding us in internal operations like service operation and improvement.
  • For communication related to customer service, billing, and occasionally for marketing purposes.

2. Communication and Marketing:

  • Upon account creation, or when you are invited to join Cross Check, sign up for a demo, webinar, or our newsletter, we'll send you a welcome email. We might also send other email communications related to Cross Check services and offers, with an easy option to unsubscribe if you choose to.

Data Analysis and Service Improvement:

  • We perform statistical analyses of user behavior to understand preferences and trends. This helps us evaluate and improve the Cross Check Service. In some cases, we may link usage data with personally identifiable information to enhance your service experience and cater to your needs more effectively.

Disclosure of Information and Security at Cross Check

1. Disclosure to Third Parties:

At Cross Check, our policy limits the disclosure of your information to third parties. We only share information as outlined in this Privacy Policy, our Cookie Policy, and the Cross Check Data Protection Addendum, or when you have explicitly authorized us to do so.

2. Compliance with Laws and Legal Rights:

We may disclose your personal information if required by law or in good faith belief that such action is necessary to comply with legal processes, protect our rights, detect fraud, or ensure the safety and security of our users and the public. Such disclosures may include responding to subpoenas, court orders, or other legal processes.

3. Use of Outside Contractors:

We engage with independent contractors and vendors to provide specific services for Cross Check. These contractors may have access to your information but are contractually obligated to maintain the confidentiality and security of the information and are restricted from using it for any other purpose than providing their services to us.

4. Business Transfers:

In events like a merger, acquisition, or sale of assets, or in case of bankruptcy or reorganization, your personal information may be transferred to a third party, provided that they agree to adhere to this Privacy Policy.

5. Affiliates:

Information, including personal data, may be shared with our Corporate Affiliates under the terms of this Privacy Policy. "Corporate Affiliate" refers to any entity that controls, is controlled by, or is under common control with Cross Check.

6. External Links:

Our service may link to external websites or services; however, this Privacy Policy applies only to information collected through Cross Check. We encourage you to review the privacy policies of any external websites or services.

7. Information Security:

We implement physical, electronic, and managerial procedures to safeguard your information. While we strive to protect your information, no system is entirely foolproof. You acknowledge that the standard used to measure our compliance with our duty to protect your personal information is intentional misconduct.

For more details on our security practices, please refer to our Security Policy.

Your Choices Regarding Personal Information at Cross Check

1. Control Over Your Information:

We respect your choices about the collection, use, and sharing of your personal information:

  • Opt-In and Opt-Out: We will use your personally identifiable information only for the purposes outlined in this Privacy Policy, the Data Protection Addendum, or as we disclose when collecting it from you. For any other purposes, we require your explicit "opt-in" consent. You can opt-out of certain uses of your information, like receiving marketing communications, by clicking the unsubscribe link in our emails, visiting our opt-out page, or contacting us directly.
  • Do Not Track Requests: "Do Not Track" is a preference you can set in your web browser to inform websites that you do not want to be tracked. Currently, Cross Check does not respond to Do Not Track signals.

2. Updating Your Information:

You have rights regarding the accuracy and updating of your personal information:

  • Updating or Correcting Information: If your personal information is incorrect or incomplete, you have the right to ask us to update or correct it. You can also change your preferences regarding the information you receive from us.
  • Deletion of Information: You can request the deletion of your personal information from our systems. However, due to the need for backups and the nature of our data storage, complete removal of all traces of your information may not be technologically feasible. We will do our best to promptly update or delete your information as requested, to the extent it is reasonably and technically practicable.
  • Workspace Information: If you are a user in a workspace that you do not own and wish to update, delete, or access any information we have about you, you should direct your request to the administrator of your workspace.

3. Data Security:

The security of your unique password and account information rests with you, and we encourage you to keep this information confidential. We take reasonable steps to verify your identity before granting access to your profile or making corrections to your information.

Changes to This Policy

  • We reserve the right to revise this Privacy Policy from time to time. Should there be any significant changes that lead to increased use or disclosure of your personally identifiable information, we will notify you via email. Additionally, we may implement minor changes to the Privacy Policy that do not significantly impact the way we use your personal information. For these minor changes, an email notification may not be sent.
  • We advise you to regularly review this page for any updates or changes to our Privacy Policy. If you find any non-significant changes made to the Privacy Policy unacceptable, please contact us immediately and refrain from using the Cross Check Service until your concerns are addressed. By continuing to use the Cross Check Service after we post any such changes, you accept the modified Privacy Policy.

Contact Us

For questions about this Privacy Policy, please contact us at

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