How to Report a Bug?

Date Updated: 01 July, 2024

Reporting a bug on Crosscheck is easy. Simply click 'Report a Bug,' write your feedback, set the priority, attach evidence, and assign it to the developer

Who can use this Feature? 

• All members can access this feature, except those with the developer role.  

How to Report a Bug? 

Step 1: Choose a Project 

• Login to the website: Crosscheck Login
• Select a project to report a bug on, or you can directly click on the Bugs Reporting section.
• Click on the “Report a Bug” button.

Step 2: Fill a bug Form: 

• Choose a Project, Milestone, and Feature: Select these from the dropdown lists.
• Provide Feedback: Write feedback, steps to reproduce, and ideal behavior in the rich text editor.
• Set Severity and Bug Type: Choose from the dropdown lists.
• Select or Create Bug Subtype: Use the creatable dropdown.
• Assign to Developer: Select a developer from the dropdown list.
• Additional Information:
• Type Task ID
• Select Testing Type
• Input Tested Version
• Choose or create Tested Devices and Environments from creatable dropdowns.
• Choose or create Tags for the project from the multi-select creatable dropdown.
• Provide Evidence: Attach a screen recording, upload a file, or paste a URL.

Step 3: Click on Report a Bug

• Click "Save" to report the bug to the relevant project.
• If you attempt to close the form without saving, a confirmation prompt will appear.

Frequently Asked Questions

What is a bug report?

A bug report is a detailed description of an issue found in a software application. It includes information such as steps to reproduce the issue, expected behavior, and actual behavior.

How do I fill out a bug report form on Crosscheck?

Log in to Crosscheck, select a project, and click "Report a Bug". Fill out the form with details such as Project, Milestone, Feature, Feedback, Steps to Reproduce, Ideal Behavior, Severity, Bug Type, Subtype, Developer Name, Task ID, Tested Version, Testing Type, Device, and Evidence.

What is the purpose of the bug report template?

The bug report template ensures that all necessary information is collected in a consistent format, making it easier for developers to understand and fix the issue.

How can I integrate Crosscheck with Jira to track issue?

After creating a bug report on Crosscheck, you can create a task in Jira to track the issue. This integration helps streamline the workflow between Crosscheck and Jira.

Can I report a bug without assigning it to a developer?

Yes, you can report a bug without assigning it to a developer. However, assigning it to a developer ensures that the issue is addressed promptly.

What happens if I try to close the bug report form without saving?

A confirmation prompt will appear, asking if you want to save your changes or discard them.

How many bugs can I report with each subscription plan?

Free Plan: Up to 500 bugs per project.

Basic Plan: Up to 3,000 bugs/project.

Premium Plan: Unlimited bugs.