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Deleting Account Guide

Overview​

This guide explains how to delete your Crosscheck account and what happens to your data when you do so.
Account deletion is permanent and cannot be undone.

Before You Delete Your Account​

Important Considerations​

  • Permanent Deletion: Your account and all associated data will be permanently removed
  • No Recovery: Deleted accounts cannot be recovered or restored
  • Data Loss: All your checks, projects, and settings will be lost
  • Team Impact: Shared content and collaborations will be affected

Data That Will Be Deleted​

  • Personal information: name, email, profile settings
  • All checks: screenshots, recordings, instant replay captures
  • Projects: collections and organization
  • Settings: extension preferences and configurations
  • Sharing history: access permissions and shared content
  • Comments: annotations and feedback
  • Integrations: connected tools and API connections

Data That May Be Retained​

  • Legal Requirements: Data required for compliance
  • Support History: Records of past support interactions
  • Analytics: Anonymous usage data for service improvement

Preparing for Account Deletion​

Export Your Data​

Before deleting your account, download anything important:

  • Go to All Checks
  • Select checks you want to keep
  • Download screenshots, recordings, and annotations

Notify Your Team​

If you’re part of a team:

  • Inform colleagues about your departure
  • Transfer shared checks to appropriate teammates
  • Provide documentation/context for ongoing projects

How to Delete Your Account​

Method 1: Through Account Settings​

  1. Log in and go to Dashboard → Settings
  2. Open General Settings → Account
  3. Select Delete account & Export all data
  4. Follow on-screen or support instructions

Method 2: Contact Support​

  1. Email support with your account email
  2. Request account deletion (reason optional)
  3. Support will verify identity and confirm deletion
  4. You’ll receive a confirmation email

Account Deletion Confirmation​

  • Verification Email: Confirm request
  • Processing Time: 24–48 hours
  • Final Confirmation: Sent when deletion completes
  • Data Export: Last chance to download your data

Data Export Options​

  • Automatic Export: Available before deletion
  • Manual Export: Download individual checks, metadata, and annotations

Impact on Team & Collaborations​

  • Access Revoked: All shared access is immediately revoked
  • Content Removed: Shared checks become inaccessible
  • Team Notification: Members may be notified of removal

Privacy Rights​

  • Data Portability: Export your data
  • Deletion Rights: Request account deletion
  • Access Rights: Request data access
  • Correction Rights: Fix inaccurate data

Privacy Protections

  • Encryption (in transit & at rest)
  • Strict access controls
  • Audit logs of data access
  • Compliance with regulations

Alternative Options​

Before deleting, consider:

  • Account Transfer: Assign account ownership to a colleague
  • Data Preservation: Ensure team continuity with minimal disruption

Support & Assistance​

Contact Channels​

  • Email support
  • Help Center (documentation)
  • Community forum
  • Video tutorials

Response Times​

  • Urgent issues: 24–48 hours
  • General questions: 2–3 business days
  • Data export: 1–2 business days
  • Account deletion: 24–48 hours

Troubleshooting​

Deletion Not Working

  • Contact support
  • Verify account ownership
  • Resolve pending actions

Data Export Problems

  • Try alternate export formats
  • Contact support for help
  • Check device storage/permissions

Conclusion​

Deleting your Crosscheck account is a serious and permanent action.

Remember to:

  • Export important data
  • Notify your team
  • Consider alternatives like account transfer
  • Contact support if you need help

For assistance, reach out to our Support Team anytime.